1. Warranty Period & Scope
Subject to the terms and conditions further defined herein, this Implant-Based Restoration Warranty covers the restoration, abutment, related abutment screws/components, and the implant, but only where the crown and abutment have been supplied by 5 AXIS Dental Lab (the above listed components will hereafter be referred to as “Restoration”). 5 AXIS Dental Lab warranties each implant-based restoration they fabricate to be free from defects in material or craftsmanship for the following periods:
- Porcelain to metal, all ceramic, or all metal final restorations (excluding mutually opposing implant-supported full arch bridges); milled implant bars; and screw-retained titanium or hybrid abutments (excluding abutments with angulations greater than 20 degrees) – up to FIVE (5) YEARS from date of placement.
- Screw retained Dentures – up to FIVE (5) YEARS for milled component – bar, and up to TWO (2) YEARS for aesthetic component from date of placement.
If the Restorations we fabricate have defects in materials or craftsmanship within the Warranty period, then we will, at our option, remake the Restoration (including, as applicable, all 5 AXIS Dental Lab supplied crown, bridge, denture, or abutment and related abutment screws and components) at no additional charge, or refund the original amount paid. All replacement restorations and components will be comparable to those used in the original restorative procedure completed by us.
2. Eligibility and Claim Procedure
This Implant-Based Restoration Warranty is contingent on the following conditions:
- 5 AXIS Dental Lab supplied Restoration(s) sold to, and inserted by, a licensed, practicing dentist in a clinical setting. All indications/contraindications observed.
- Crowns and abutments supplied by 5 AXIS Dental Lab.
- All procedures using the Restorations, abutments and implants performed in accordance with 5 AXIS Dental Lab’s and, as applicable, the implant companies’, protocols, guidelines and instructions, as well as generally accepted dental practices.
- Oral hygiene and regular maintenance by the patient.
- All claims under this Warranty must be made within 60 days from the date the defect was first discovered and must be accompanied with the written cause of the claim, the name of the patient, and the date of the manufacture of the Restoration.
- Original Restoration and implant components must be returned to us with a new pick-up impression of the Restoration and opposing model or a digital impression of the Restoration and opposing arch with bite scan included. Also include a radiograph of affected area taken on the day of insertion and a radiograph on the day failure was detected.
- We reserve the right to disallow a claim under this Warranty if payment for the original restoration has not been made in full.
3. Warranty Exclusions
The remedies provided herein are the eligible treating dentist’s sole and exclusive remedies, and are not transferable. Cost incurred for removal or reinsertion, are not covered by this Warranty. We do not give cash refunds, and the amount of this Warranty is limited to the amount of the original invoice. No alterations or changes to the original prescription are allowed and only one repair or remake per Restoration is covered by this Warranty.
This Warranty does not apply to bonding failures. Cases where failure occurs due to de-bonding and poor occlusion are not considered to be the result of our inferior materials or craftsmanship. It does not apply where there is breakage due to trauma, accident, neglect or abuse, or failure of supporting bone, tooth or tissue structure, failure as a result of a physical or other external effect or undue stress (e.g., CMD – Craniomandibular dysfunction), and where the Restoration is inserted or fixed merely as a temporary restoration and/or flaking or chipping occurs at the margin area during removal.
This Warranty also does not apply to any part of a Restoration that has been, altered, repaired, or misused in any way that, in the opinion of the 5 AXIS Dental Lab, would affect the reliability or detracts from the performance of any part of the Restoration.
We do not guarantee the performance of independent carriers.
5. Modification or Withdrawal of Warranty
This Warranty may not be modified by any agent, employee or representative of the 5 AXIS Dental Lab, and we reserve the right to modify or withdraw this Warranty at any time without notice. Modification or withdrawal of this Warranty will not affect warranty benefits for Restorations that are placed prior to the effective date of the modification or withdrawal.
6. Effective Date
This Warranty applies to Implant-Based Restorations placed after May 1, 2012.
7. General Limitations on the Warranty
THIS WARRANTY IS EXHAUSTIVE OF ALL OTHER REMEDIES. EXCEPTING THE TERMS AND CONDITIONS SET OUT HERE IN THIS WARRANTY, 5 AXIS DENTAL LAB, NOR ANY OF ITS AGENTS, REPRESENTATIVES, SUBSIDIARIES, OR AFFILIATES, MAKE ANY OTHER REPRESENTATIONS, WARRANTIES, OR COVENANTS, OR OTHER UNDERTAKING, EITHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES AS TO DURABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, SUCCESSFUL INTEGRATION, SUITABILITY OR FUNCTIONALITY. FURTHERMORE, EXCEPT WHERE PROHIBITED BY LAW, 5 AXIS DENTAL LAB ITS AGENTS, REPRESENTATIVES, AND AFFILIATES, INDEPENDENTLY AND COLLECTIVELY DISCLAIM ANY AND ALL LIABILITY REGARDING LOST EARNINGS, INCOMES OR PROFITS, FAILURE BY THE TREATING DENTISTS TO CONFORM TO GENERALLY ACCEPTED DENTAL PRACTICES, AS WELL AS ANY DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, LIQUIDATED OR SPECIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, RESULTING OR ARISING FROM EITHER THE MANUFACTURE, CONSTITUTION, DESIGN, USE, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR FUNCTION OF THE RESTORATIONS.